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Refund policy

Every paid ICC Terminal plan comes with a 7-day money-back promise. If it is not right for you, ask within 7 days of paying and you get the full amount back. No reason needed.

Last updated 20 October 2026

In short: full refund of any plan payment within 7 days, no questions asked. After 7 days that payment is not refunded, but your plan never renews by itself, so nothing more is charged.

Full refund within 7 days

Any payment for a paid ICC Terminal plan, whether a new plan or a renewal, can be refunded in full if you ask within 7 days of the payment. We will not ask why. This covers every plan sold on this website, in the Android app, the Windows app and the web terminal.

After 7 days

After 7 days that payment is no longer refundable, and the plan stays active until the end of the period you paid for. ICC Terminal plans do not renew automatically: you are never charged again unless you choose to buy or renew a plan yourself.

What happens to your plan

When a payment is refunded, the plan it paid for ends at the same time. Your account stays open, with the free features, and you can buy a plan again later.

How to ask for a refund

  1. Email [email protected] or send a WhatsApp message to +92 330 4040740.
  2. Give the email address of your ICC Terminal account and the payment reference: the transaction ID you entered, the bank or wallet reference, or the crypto transaction hash.
  3. That is all. You do not need to give a reason.

How long it takes

  • We answer within 2 working days.
  • The money is sent back within 5 to 10 working days after that, by the same method you paid with: to the same bank account, JazzCash or Easypaisa wallet or card.
  • Your bank or wallet may take a little longer to show it; that part is outside our control.

Crypto payments (USDT / USDC)

Crypto payments are refunded in the same coin and on the same network you paid with, to an address you give us. The network fee of the refund transaction is deducted from the amount, so you receive the full payment minus that fee.

Fair use

The 7-day promise is there so you can try a plan without risk. If someone uses it again and again to get paid features for free, for example by buying and refunding repeatedly or with several accounts, we may decline further refunds for that person and suspend the accounts involved. This does not affect an honest first request.

Your consumer rights

This policy is in addition to your rights under the consumer law of your country. Nothing here reduces those rights. If the law gives you more, you get more.

Questions

Write to [email protected] or WhatsApp +92 330 4040740. We answer in English and Urdu. See also our privacy policy.