Contact us
Questions about your account, a payment, the app, the web terminal or the data? Write to the ICC Terminal team. We read every message.
support@iccterminal.trade is the best way for anything that needs details: a payment you made (add the transaction id), a login problem (add the email of your account) or a question about the data (add the page address).
WhatsApp support for quick questions. Please never send your password: we will never ask for it, by WhatsApp, email or phone.
Telegram
Our public channel t.me/icccharts posts one page a day and the COT report every Saturday. It is for news from us, not for support.
When we answer
We usually answer within 24 hours, often much sooner. Payments in USDT or USDC are checked on the blockchain and start your plan by themselves within minutes; write to us if that has not happened after an hour.
Before you write
- The user guide explains every screen of the app and the web terminal.
- The refund policy explains the 7-day full refund.
- The privacy policy explains what we keep and how to delete your account.
Found a mistake in the data?
Tell us the page address, the market and the date you looked at, and what you expected to see. We compare it with the official source (the CFTC, CME Group or the central bank) and correct our page if we got it wrong. If the source itself changed a number later, we say so on the page.
Business, partners and press
For partnerships, advertising, data questions from journalists or anything else that is not support, email us with "Business" in the subject line. We do not buy or sell lists of users and we do not publish paid reviews.
We cannot give personal trading advice or tell you what to buy or sell; see about us for why.
ICC Terminal team · updated 11 November 2026